THE SKINCARE STUDIO
POLICIES
TSS policies are created to respect the quality of service and time deserved by all clients and staff. We thank everyone for their considerate compliance with these policies.
CANCELLATION &
NO SHOW POLICY
100% of the scheduled service will be applied for ALL no shows
or cancellations notified day-of scheduled service
75% (or more) of the scheduled service will be applied for ANY cancellations notified less than 24-hours
50% (or more) of the scheduled service will be applied for ANY cancellations notified less than 48-hours
**rescheduling will be blocked by our system until fees are received**
You may conveniently notify us of any changes or cancellations at any time, day or night, via the four following options:
Phone & Voicemail
Our Online Portal
Text
*we do our absolute best to help you avoid fees by sending automatic reminders via phone, e-mail & text starting the week of your appt.*
LATE "TARDINESS" POLICY
Please be aware if you are running more than 15 minutes late, you may lose a portion of service time, be required to adjust your treatment or to reschedule, including fees, in order to avoid disrupting the appointments of other clients and staff
ONLINE FORMS POLICY
PLEASE REVIEW ALL FORMS AT LEAST 48-HOURS PRIOR TO APPOINTMENT TO FOLLOW PROPER PRE-TREATMENT GUIDELINES & AVOID ANY CONTRAINDICATIONS
- which may result in rescheduling & possible fees -
Access to your online forms will be sent the week of your appointment via our Online Portal. These forms are required by state law to perform a consenting & medically safe treatment
please complete all required forms before your appointment to avoid losing service time by filling them out once you arrive
DISINFECTION POLICY
THE SKINCARE STUDIO
IS A BARBACIDE CERTIFIED BUSINESS
Book Now scheduling is set at 15 minute intervals due to strict disinfection protocols and to complete linen changes between each client
SERVICE TIME
Treatment durations reflect the hands-on service time
Kindly add 5-10 additional minutes for checking in and out
