THE SKINCARE STUDIO

POLICIES

TSS policies are created to respect the quality of service and time deserved by all clients and staff. We thank everyone for their considerate compliance with these policies.

CANCELLATION &
NO SHOW POLICY

100% of the scheduled service will be applied for ALL no shows

or cancellations notified day-of scheduled service

75% (or more) of the scheduled service will be applied for ANY cancellations notified less than 24-hours

50% (or more) of the scheduled service will be applied for ANY cancellations notified less than 48-hours

**rescheduling will be blocked by our system until fees are received**

You may conveniently notify us of any changes or cancellations at any time, day or night, via the four following options:

Phone & Voicemail

Our Online Portal

E-mail

Text

*we do our absolute best to help you avoid fees by sending automatic reminders via phone, e-mail & text starting the week of your appt.*

LATE "TARDINESS" POLICY

Please be aware if you are running more than 15 minutes late, you may lose a portion of service time, be required to adjust your treatment or to reschedule, including fees, in order to avoid disrupting the appointments of other clients and staff

ONLINE FORMS POLICY

PLEASE REVIEW ALL FORMS AT LEAST 48-HOURS PRIOR TO APPOINTMENT TO FOLLOW PROPER PRE-TREATMENT GUIDELINES & AVOID ANY CONTRAINDICATIONS

- which may result in rescheduling & possible fees -

Access to your online forms will be sent the week of your appointment via our Online Portal. These forms are required by state law to perform a consenting & medically safe treatment

please complete all required forms before your appointment to avoid losing service time by filling them out once you arrive